Privacy policy
Last updated January 2025
1. Information We Collect
We collect information you provide when you register an account, place an order, or contact us. This includes your name, phone number, delivery address, and order history. We do not collect or store payment card details.
2. How We Use Your Information
We use your information to: process and deliver your orders; send order status notifications via SMS or WhatsApp; provide customer support; improve our services and app experience; comply with legal obligations.
3. Data Sharing
We do not sell your personal data. We share information only with delivery partners necessary to fulfil your order, and with government authorities when required by law. All third parties are contractually bound to protect your data.
4. Data Security
Your data is stored on secure servers with industry-standard encryption. Passwords are hashed and never stored in plain text. We use JWT-based authentication with short-lived tokens to minimise risk.
5. Cookies & Analytics
Our web app may use minimal session storage to keep you logged in. We do not use third-party tracking cookies or advertising pixels. Anonymous usage analytics may be collected to improve performance.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us via phone or WhatsApp. We will respond within 7 business days.
7. Retention
We retain your data for as long as your account is active and for a minimum of 3 years to comply with GST and tax record-keeping requirements. Inactive accounts may be deleted after 2 years of inactivity.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via the app. Your continued use of the service after such notice constitutes your acceptance of the updated policy.
9. Contact
For any privacy-related queries, contact us at: +91 9910985993 or visit our store at Fair Deals, 5/55, Nirmal Puri, Lajpat Nagar 4, New Delhi 110024.
10. Your rights and how to use them
Download your data: Account, then Download my data. Correct it: Account, then Delivery details. Delete it: Account, then Delete my account. This erases your name, phone, email, address and GSTIN straight away; order amounts are kept without your details for 3 years for GST records. You can withdraw consent the same way. For anything else, or to nominate someone to act for you, email rkhanda75@gmail.com (our grievance contact). We aim to respond within 7 days. You can also complain to the Data Protection Board of India.
11. Who can sign up
FairDeals accounts are for people aged 18 or over. Our service providers are Vercel (hosting, India and Singapore regions), Neon (database, Singapore) and our email provider, who process data only to run the service.