Terms of service
Last updated January 2025
1. Acceptance of Terms
By creating an account or placing an order with Fair Deals, you agree to these Terms of Service. If you do not agree, you may not use our service. We reserve the right to update these terms at any time.
2. Eligibility
Our service is available to individuals and businesses in our delivery zones (currently Delhi NCR pincodes 110024, 110065, 110048). You must be at least 18 years old to create an account.
3. Account Registration
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate, current, and complete information. We reserve the right to suspend accounts that violate these terms.
4. Orders & Pricing
All prices are displayed per crate/unit as listed at the time of order. Prices may vary based on your account type (B2C, B2B, Wholesale). We reserve the right to change prices without prior notice. An order placed is a binding commitment to purchase.
5. Delivery
We aim to deliver within the same business day for orders placed before 2 PM. Delivery times are estimates and may vary due to weather, traffic, or other factors. We are not liable for delays beyond our reasonable control.
6. Cancellations & Refunds
Orders may be cancelled before they are dispatched. Once out for delivery, cancellations are not accepted. For damaged or incorrect items, contact us within 24 hours of delivery. Refunds are issued at our discretion after verification.
7. Minimum Order
Minimum order quantities apply per product as listed. These minimums are set to ensure cost-effective delivery. B2B accounts may have different minimums as agreed at the time of registration.
8. B2B Accounts
B2B accounts are subject to approval. Wholesale and B2B pricing is available only to verified business accounts. Misrepresentation of business status will result in immediate account suspension and price adjustments.
9. Prohibited Use
You may not use our platform for any unlawful purpose, to resell at inflated prices without authorisation, or to manipulate our systems. Any fraudulent activity will result in permanent account suspension.
10. Limitation of Liability
Our liability is limited to the value of the order in question. We are not liable for indirect, incidental, or consequential damages arising from use of our service. Our maximum aggregate liability shall not exceed ₹10,000.
11. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.
12. Contact
For any queries regarding these terms, contact us at +91 9910985993 or visit Fair Deals, 5/55, Nirmal Puri, Lajpat Nagar 4, New Delhi 110024.